Returns & refunds

Need to return something? Contact Fightgear at [email protected] or call 02921 358521. Our additional returns offers below are in addition to your statutory rights.

Our additional returns offers

• Online purchases: you have 30 days after receiving your item to request a return.
• Christmas purchases: for orders placed between 10 November and 15 December, we extend the return period by 20 days.
• In-store purchases: you have 14 days after purchase to return items to our Caerphilly shop with proof of purchase.

For change-of-mind returns under these additional offers, items must be in the condition you received them, unworn or unused, with their tags and original packaging. Please provide a receipt or other proof of purchase.

These additional-offer conditions do not limit your statutory online cancellation rights or your rights if goods are faulty, damaged, not as described or otherwise do not meet their legal requirements.

Your right to cancel an online order

For eligible online purchases, you can cancel without giving a reason. Tell us within 14 calendar days starting the day after you receive your goods. If goods from one order arrive separately, this period starts the day after you receive the last item.

Let us know clearly that you wish to cancel, by email, telephone or post using the contact details on this page. You do not need our approval to exercise this right. You then have a further 14 calendar days after telling us to send the goods back, unless we have offered to collect them.

You may handle and inspect goods as you reasonably would in a shop, including trying an item on to check its fit. Original packaging and tags are not an absolute requirement for exercising your statutory cancellation right. Where the law allows, we may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

How to return an item

Please contact us with your order details so we can help with return instructions. For ordinary change-of-mind returns, you arrange and pay for return postage where we have informed you of that responsibility before purchase. For goods that cannot normally be returned by post, we will provide the return cost or a reasonable estimate before you buy. If we have not supplied the required return-cost information, you will not have to pay that cost when exercising a statutory cancellation right. We do not automatically supply a prepaid label for these returns. Keep proof that you have sent the goods back.

If goods are defective, damaged, incorrect or not as described, contact us so we can provide a free return label or agree another suitable return arrangement. We cover the reasonable return costs where required by your statutory rights.

Send returns to:

Fightgear Returns
2 Clive Street
Caerphilly
CF83 1GE
United Kingdom

Contacting us first helps us identify and process your return, but we do not refuse a valid statutory return solely because you have not obtained a return authorisation.

Faulty, damaged or incorrect goods

Please check your order when it arrives and tell us promptly if something is wrong. Your rights are not lost simply because you did not report a problem immediately.

Goods must be of satisfactory quality, fit for their purpose and as described. If they do not meet these requirements, you may be entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Our additional returns time limits and unused-item conditions do not restrict these rights.

Sale items and gift cards

Sale items have the same statutory cancellation and faulty-goods rights as full-price items. Sale pricing alone does not exclude an item from our additional returns offers.

Gift cards are excluded from our additional change-of-mind returns offers. This does not exclude any statutory cancellation right or remedy you may have if a gift card is not supplied as agreed. Contact us if you wish to cancel a gift-card purchase or report a problem.

Exchanges

For a change of size, colour or item, return the original purchase under the applicable returns process and place a separate order for the replacement. This does not affect any statutory right to a replacement for goods that do not meet their legal requirements.

Refunds and delivery charges

We will keep you informed about your return and refund. Refunds are made to your original payment method unless you expressly agree otherwise, without a refund administration fee.

• Statutory online cancellations where you send goods back: we refund without undue delay and no later than 14 calendar days after we receive the goods back, or after you provide evidence that you sent them back, whichever is earlier.
• Statutory online cancellations where we have offered to collect: we refund without undue delay and no later than 14 calendar days after you tell us you are cancelling. If no goods have been supplied, we also refund within 14 calendar days after your cancellation notice.
• Refunds due when goods do not meet their legal requirements: we refund without undue delay and within 14 calendar days beginning with the day we agree that you are entitled to a refund under the Consumer Rights Act 2015.
• Returns under our additional offers only: we inspect the goods promptly, tell you the outcome and issue an approved refund within 10 business days of approval. This timeframe does not replace or extend any statutory refund deadline.

If you cancel an entire eligible online order using your statutory cancellation right, we also refund the standard outbound delivery charge. If you expressly chose a more expensive delivery service, we refund up to the cost of our least expensive standard delivery option, rather than the premium difference. Your responsibility for ordinary return postage is separate from this.

Your bank or payment provider may take additional time to display a refund after we issue it. Contact us at [email protected] or 02921 358521 if you need help checking its progress.

Nothing in this policy limits your statutory rights under UK law.

Optional cancellation form

You can use the form below by copying it into an email or printing and posting it. You do not have to use it; any clear statement that you wish to cancel is sufficient.

To: Fightgear, 2 Clive Street, Caerphilly, CF83 1GE, United Kingdom. Email: [email protected].

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service:

• Goods or service:
• Ordered on / received on:
• Order number (if available):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if sent on paper:
• Date:

Delete the options that do not apply.